SalonOS
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How It Works

How SalonOS works

Whether you're a customer looking for your next hairstyle, a chain owner managing multiple locations, or a stylist, therapist or specialist building your client base — here's how SalonOS brings it together.

For Customers

From discovery to booking in minutes

Find a salon, compare services and prices, pick who you would like, and book — all in one flow.

  1. Discover

    Browse the SalonOS marketplace to find salon chains near you. Fuzzy search with typo tolerance, geo-sorted results by distance, category filters, and "previously booked" badges make it easy to find the right salon.

  2. Explore

    Visit a chain's branded storefront. Browse their full service catalog with pricing, see staff profiles, check Google review ratings, and explore their branch gallery.

  3. Find Nearby

    Search by the service you want and see which salons near you actually offer it, sorted by distance. Compare prices across locations and branches — your location is detected automatically with an IP fallback.

  4. Book

    Book directly from your results. Pick a location, choose your services and who you would like, select a time slot, and confirm. You pay at the salon; paying online is coming soon.

  5. Visit & Rebook

    Show up with confidence. After your visit, manage your bookings and rebook your favourite services anytime. In-app notifications keep you updated on confirmations, reminders, and promotions.

  6. Manage Across Chains

    All your appointments from every salon chain live in one place. Switch between organizations with the org switcher, view cross-chain booking history, and rebook at any salon you've visited — all from a single account.

For Salon Teams

Every role, one platform

From chain-wide strategy to individual client care — every team member has the tools they need.

Chain Owners

  1. Set Up Your Organization

    Create your chain, configure your brand, and choose your storefront address.

  2. Build Your Catalog

    Add services with categories, style variants, pricing, and reference images.

  3. Add Branches & Staff

    Create locations, invite staff with the right roles, and set region-specific booking rules.

  4. Monitor & Grow

    Track bookings, revenue, and customer activity across all locations from one dashboard.

  5. Drive Repeat Business (coming soon)

    Create coupon campaigns and automated promotions — triggered by first bookings, birthdays, loyalty milestones, or inactivity. Delivered by email with magic-link auto-login.

Branch Managers

  1. Manage Schedules

    Set staff shifts, working hours, holidays, and time-off — the availability engine handles the rest.

  2. Handle Bookings

    View and manage bookings from a calendar or list view. Reassign staff, cancel, or reschedule as needed.

  3. Track Customers

    Access your branch's customer database with booking history, profiles, and cross-branch visibility.

  4. Configure Your Branch

    Set branch-specific booking settings, buffer times, and service availability.

  5. Manage Walk-Ins

    Accept walk-in customers with a 4-step wizard, track real-time queues with automatic wait-time estimation, and manage service progress. Walk-ins integrate with online bookings to prevent double-booking.

Staff

  1. View Appointments

    See your daily and weekly schedule with all assigned appointments and client details.

  2. Manage Availability

    Set your working hours, request time off, and keep your shift preferences up to date.

  3. Know Your Clients

    Access client profiles with booking history, hair type, and style preferences.

  4. Build Relationships

    Deliver personalized service every visit and grow your client base through rebooking.

Architecture

The platform at a glance

Seven surfaces, one system. Each one lives at its own address.

Marketplace
A public directory of all salon chains on SalonOS
salonos.biz
Chain Storefront
Each chain's branded site with services, pricing, and booking
salonos.biz/salon/luxe-1
Booking Portal
End-to-end booking flow, from service to confirmed time
salonos.biz/salon/luxe-1/book
Service Discovery
Find salons near you offering specific services, sorted by distance
salonos.biz
Walk-In Portal
Real-time walk-in queue management with wait-time estimation
salonos.biz/manager/bookings
Notifications
In-app bell, email and push alerts for bookings
salonos.biz/chain-admin
Admin Panel
Management dashboard for chain owners and platform admins
salonos.biz/chain-admin
Get Started

Ready to get started?

Whether you're booking your next appointment or running a chain of salons — SalonOS has you covered.

Start your chainCreate a customer account