Support
How can we help?
Browse the FAQ, reach the team directly, or read the guides. However you got here, someone at SalonOS can pick it up.
Channels
Four ways to reach us
- FAQBrowse answers to the most common questions about SalonOS — organized by role so you find what matters to you.Browse FAQ
- Email SupportSend us a message and our support team will get back to you. Available for all plan levels.support@salonos.biz
- DocumentationExplore guides on setting up your salon chain, configuring services, managing staff, and running bookings.View Docs
Common Topics
What people ask about
Grouped by who usually asks.
Chain Owners
Getting Started
- Creating your organization and adding branches
- Inviting staff and assigning roles
- Building your service catalog
- Configuring booking settings
Everyone
Booking & Scheduling
- Booking appointments as a customer
- Setting up staff shifts and working hours
- Managing holidays and time-off
- Handling booking cancellations
Chain Owners
Account & Billing
- Upgrading or downgrading your plan
- Understanding plan limits and enforcement
- Managing your organization profile
- Closing your account
Still Stuck
Talk to a person
If none of the above covers it, email us and we'll get back to you promptly.